FAQs

YOUR ACCOUNT

 

How do I Sign In to My Account?

To Sign In to your Account, Click My Account, Enter your Email and Password into the form provided and then click ‘Sign In’.

I’ve forgotten my password, what do I do?

Click My Account, then click ‘I don’t remember my password’.

Enter your email into the field and click ‘Reset Password’.

We will then send you an email with a secure link to reset your password.

Once you receive the email, click the link and follow the instructions.

How do I update my account information?

Login to your account for options to change your password, your email and edit any of your stored addresses.

Your address will now be saved for all future orders.

What is the difference between a Guest and Full Account?

Paying via the Guest Account means you can checkout faster, without having to fill in all of your details.

With a Guest account, you will not have all of the features listed below.

With a Full Account, you are able to view your historic orders and manage your address book.

Within your account, you are also able to duplicate previous orders placed through the website, which will save you time.

 

YOUR ORDER

 

How do I Change my Order?

To change your order, please call us on 0805 155 1000 quoting your order number.

Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the order as late as possible.

 

I’ve uploaded the wrong artwork what shall I do?

If you have uploaded the wrong artwork, please call 0805 155 1000 quoting your order number.

Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.

 

Can I change my order shipping address?

You can change your shipping address before the order is dispatched; it is sometimes possible to change the address during transit. Please call 0805 155 1000

If you have moved and want to change your delivery address for future orders, please log into your account. In the ‘My Address Book’ section, click ‘View All My Addresses’. You will be presented with all your saved addresses. Click ‘Edit Address’ and when ready, press save.

Your address will now be saved for all future orders.

 

How do I cancel my order?

To cancel your order, please call 0805 155 1000 quoting your order number.

Please note that because of our high-speed turnaround, orders are printed very quickly. This means we can only accept cancelations when work has not started on your job

My order has not arrived. What do I do?

If you are unable to locate your order, please call 0805 155 1000 and we will be happy to help.

What if I’m not satisfied with my order?

Please call 0805 155 1000 and ask to speak with customer services. Please remember to have your order number to hand. Our customer services team may ask for pictures to get a better understanding of the issue.

 

If you are unable to call or it is out of hours, then please email help@tangerprint.com with as much detail as possible and they will be happy to help.

Is it possible to leave feedback based on my experience ordering with Tangerprint?

Please send your feedback to help@tangerprint.com

 

 

ART WORK & DESIGN GUIDELINES

 

 

What file types do you accept?

We accept a variety of different formats such as PDF, EPS, TIFF, JPEG, GIF and PNG.

If you are sending us artwork with a mix of graphics and photography, please provide us with a print ready PDF. If you are sending any Photography, please ensure it is as high resolution as possible.

If you are sending over an EPS, please ensure that all the fonts are outlined.

Do you accept Microsoft Word files?

Unfortunately Microsoft Word is not a print ready format, whilst it is fine for printing on a Desktop printer, Text and Images can often Appear very different when opened on other Computers.

More Modern versions of Microsoft Word can save files as PDF, a far more consistent file type. In order to do this, click file and then save as PDF. If there is no option on your particular version, there is an online tool that will convert your Word file for free zamzar.com. Please be sure to check the converted file thoroughly as elements of your design may move or change.

What is the maximum file size for uploading my artwork?

Our maximum size upload is 100MB.

If you need any help, please call 0805 155 1000

My file is over 100MB how can I send it to you?

We would recommend WeTransfer as it is free to use and you can send files up to 2GB. All you need to do is enter the email address you need to send the artwork (if you have not been provided with an email address, please send to help@tangerprint.com, provide your address, select your file, add a message (if you are sending artwork for a web order, quote the order reference in the message) and press transfer.

What are Trim, Bleeds and Safe Margins?

The Trim lines help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product.

The Bleed is the area to be trimmed and ensures that no unprinted edges occur in the final trimmed document.

The Safe Margin is the area between the text and graphics that are not meant to be trimmed.

Do you print in RGB or CMYK?

We Print in CMYK. When providing Artwork, the Colour needs to be set as CMYK not RGB  (RGB Artwork will be Converted to CMYK, as this could affect your Colours).